Hyderabad, May 18 : GHMC Mayor Mohammad Majid Hussain on Saturday was shocked to see the status of the grievances and complaints which were represented by the citizens of the GHMC during a surprise visit to the call centre at City Mangers Training Institute at Road No. 12, Banjara Hills.
Majid Hussain said that he has received lot of complaints from the citizens about the non compliance of the grievances received by the call centre. While inspecting the status of the grievances on the computer at a random check, he found that almost all the grievances have been attended. Basing on the status he personally telephoned and interacted with around 50 citizens who have represented their grievances on various issues pertaining to non-glowing of street lights, sanitation, lifting of debris, trade licenses, property taxes and un-authorized constructions.
The Mayor has expressed dissatisfaction and shock over the working style of the call centre as out of 50 calls he has made 99 per cent of the grievances have not been attended. But in computer they have been shown as rectified. This shows the utter negligence and irresponsibility of the ground level officers and the elected body will not tolerate such lapses in future, he said.
While briefing the media persons, the Mayor said that though the call centre has been opened six months back, it was expected to take care about the public grievances on the spot. “This is unfortunate to note that none of the officers concerned are feeling their responsibility to sort out the issues and simply they are closing down the transaction without taking any action and stating that the grievances has been attended and settled,” he said.
Majid Hussain warned the officers to change their working style and being responsible officers they must feel the responsibility duly interacting with the citizens and to solve their problems at the earliest. He said that he would be visiting the call centre every 10 days if things have not changed he would be forced to take severe action against the officials for the negligence in performing their duties.
The Mayor also stated that while interacting with one of the senior citizens with regard to sanitation complaint, the senior citizen complained that the officials of the Kukatpally Circle were demanding the money to sort out the issue.
Majid Hussain directed the concerned officials of the call centre to give a detailed report of the grievances received so far right from the inception of the call centre by 19th May and to furnish all the details about the action taken and pending grievances so that he will hold a meeting with all the senior officials for sorting out the grievances at the earliest. He also desired that a system be also linked with the Mayor’s office so that he could also personally monitor the issues. INN